Here, you can read all about recent updates we've made.
Table 16. Updates we've made to Leap this year
Date | Updates |
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7/2/25 | We've fixed some things: Online Scheduling appointment notifications now display the correct appointment time in both the notification panel and popup. Previously, times were 7 hours late. Text messages using templates longer than 480 characters were previously getting cut off. You can now send texts up to 1,200 characters without issues. Communication Error notifications now show when using "Show all filters" in the Notifications panel. Previously, these notifications were only visible when manually selected Communication Error in the Filters list. When sending a fill appointment text, you can now use a text template without seeing the "There's a Problem" error message. Notifications for Patient Text Replies to Short Code Numbers were not displaying
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6/18/25 | We've made some improvements: When a Multiple Choice question uses checkboxes on a patient form, Leap now allows patients to deselect previously selected answers. Inbound text notifications have been updated to show a paperclip icon when a patient's text includes one or more images.
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6/4/25 | We've made some improvements: ...and fixed some things: When resending a text, Leap was showing the message status showed as "Failed" instead of "Delivered", when successful. When creating a new form and adding the Contact Info question into the form, the "Use this address for all family members?" question is no longer missing. Appointments confirmed via Leap now update the confirmed date in Eaglesoft.
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5/21/25 | We've made some improvements: ...and fixed some things: Closing and reopening the Text Messages tab now clears the previous search. Filtering Notifications by New now shows all new notifications, no matter what page of the Notifications panel you're on. We received reports that when a patient accepted a same-day recall appointment (by responding "Yes" to a Fill Appointment text), the appointment didn't automatically schedule in Eaglesoft. This has been fixed.
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5/7/25 | We've added 13 new templates to the Campaigns page. |
4/23/25 | We've fixed some things: Same Day Reminders now send at the times configured in reminders settings instead of all Same Day Reminders sending at the configured time the day prior to an appointment. We discovered that patient and appointment information was not syncing from Eaglesoft for some practices. This has been fixed. Patients no longer see a "Link Has Expired" error when trying to access their forms through a valid link.
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4/9/25 | We've made some improvements: ...and fixed some things: We received reports that when forms sent via the New Patient Welcome message were updated later in the Form Editor, patients were also sent the second version if they moved their appointment, resulting in duplicates. This has been fixed. Previously, patients who tried to open forms from an expired link received a "Problem with Device" error message, which caused some confusion. This has been corrected so that anyone who uses an expired link now receives the appropriate "Expired Link" error message instead. We received reports that patients who had previously confirmed an appointment and then rescheduled it could not confirm their new appointment time via text. This has been fixed. Patients are now able to confirm their appointment from any Confirmation Reminder they receive and we've improved how Leap processes appointment confirmations to make confirmations more reliable.
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3/26/25 | We've fixed some things: |
3/12/25 | We've made some improvements: We've added new consolidated adult/child forms to our Form Templates. These new Medical and Dental History forms now show different questions based on a patient's age and can be used for both adults and children. To get these new forms, follow our instructions in Using Yapi’s Consolidated Dental History & Medical History Forms. For families with appointments on the same day: Leap now groups appointment reminders for family members whose appointments include at least one child and have a gap of 15 minutes or less between their appointments. For family groups containing only adults, each family members will receive their own separate reminder showing only their own appointment information.
When selecting how far out to send a confirmation reminder in Appointment Reminders, the dropdown now only shows 10 options at a time in a scrollable list so it can be more easily viewed on all screen sizes.
...and fixed some things: We had some reports that forms links were disappearing from the New Patient Welcome text template. This has been fixed. We received reports that when one family member confirmed their appointment via reminder, this incorrectly confirmed the appointment for another family member instead. This has been fixed. The "Visit Us" link that shows once a patient has confirmed their appointment via email or text now correctly routes to your practice's website.
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2/26/25 | We've made some improvements: Existing patients now receive a new Save the Date reminder and new patients receive an updated New Patient Welcome message if they reschedule their appointment. You can now set recall reminders to send 1, 7, 14, 21, 30, 45, 60, 75, or 90 days before a patient is due.
...and fixed some things: The Leap homepage now always defaults to today's schedule upon login. Some practices reported seeing an error when assigning forms to one family member via QR Code and another family member via a Linked Device. This has been fixed. Some practices reported that trying to access the Insurance tab in a patient's Profile caused Leap to show a blank white screen. This has been fixed. Some practices reported that certain menu items like Forms and Campaigns would intermittently disappear from the side navigation menu. This has been fixed.
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2/12/25 | We've made some improvements: Patients can now send you images in texts (.JPG, .PNG, and .GIF) like insurance cards and identification. You can view a larger version of the image by clicking on its thumbnail in your text thread and you can download each image to your computer. Save the Dates now send for all new appointments. (Previously, these were only sent for appointments more than 15 days away.)
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1/29/25 | We've made some improvements: ...and fixed some things: |
1/15/25 | We've fixed some things: All new appointments scheduled through Online Scheduling now show in Notifications. New Patient Welcome messages no longer require the Save the Date option to be enabled in Appointment Reminders. When using the Provider filter on the homepage or when filling an appointment and selecting Provider as a filter, only active providers now show in the list.
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1/6/25 | We've made some improvements: |
