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YAPI Help Center

Recall Reminders

Yapi Leap's Recall Reminders send out automatically to your active patients and are based on their Recall due date in Open Dental and Leap keeps reminding them until they schedule an appointment, up to 2 years past their due date. That's a win for everyone: patients keep up with their dental checkups and you get more appointments on the books! It's also a great opportunity to reengage patients you haven't heard from in awhile and who could use a little nudge to let them know their overdue.

Tip

Ready to set up your recall reminders right now? Go straight to Setting Up Recall Reminders to get started.

Recall Reminders Overview

Parts of the Recall Reminders Tab on the Patient Reminders Page

To get to the Recall Reminders tab of the Patient Reminders page, click Settings > Practice Settings > Patient Reminders > Recall Reminders.

Important

Only users with Admin privileges can access this page.

Recall Reminders tab of the Patient Reminders page with several items numbered, described in the table below.

One.

Recall Types to Manage

Here, you can select all the Recall Types in Open Dental that you want Leap to send reminders for.

We recommend selecting Prophy and Perio.

Two.

Before Due Date

This reminder sends up to 90 days before a patient's Recall due date in Open Dental and reminds them they need to schedule an appointment to keep up with their dental health. By default, Leap sends a text reminder 7 days before the due date at 2pm.

Three.

Past Due Date

These reminders send after a patient's Recall due date in Open Dental has passed. By default, these start sending at 60 days past a patient's due date and send again every 60 days for up to 2 years.

Some Things You Should Know About Recall Reminders

  • Send time: All recall text reminders send at 2pm daily.

  • When recall reminders stop: Once a patient schedules their recall appointment, recall reminders stop automatically.

  • Scheduling online: If your practice uses Online Scheduling, patients can click a link in their reminder to schedule their recall appointment online.

  • Active patients only: Reminders only send to patients considered active, so that's only patients listed as a Patient or Non-Patient in Open Dental.

  • Text reminders: All text reminders automatically send to a patient's mobile number in Open Dental. If there's no mobile number listed, Leap will use the patient's home number and if no contact number is listed, will defer to the contact info for the patient's Head of Household.

  • Pediatric patients: In order for pediatric patients to receive reminders, you can either:

    • Enter the parent's phone number and email in the patient's file in Open Dental, OR

    • Leave the minor patient's phone number and email blank in Open Dental and make sure their parent is listed as Head of Household. Leap will use the head of household's contact information when sending reminders for minors.

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