10/08/25 | Bug Fixes: |
9/24/25 | Improvements: Added 4 new campaign templates to help you better engage with your patients, including specialized templates for Veneers, Thanksgiving promotions, "We've Moved" announcements, and seasonal campaigns. When the Yes/No Input field is enabled for the Medical Conditions, Allergies, or Medications question, Leap now pre-fills an existing patient’s “No” response on the form. New patients will still be required to answer Yes or No to these questions. Enhanced the system's ability to handle larger insurance amount values from Dentrix, eliminating sync errors and ensuring all insurance data is captured accurately.
Bug Fixes: Text conversations were missing a scroll bar, preventing the patient’s last message from displaying. As a result, you could only view part of the text history instead of the full 30-day record. This issue has been fixed. Text alignment issues appeared when previewing reminder templates in Practice Settings. The overlay now properly handles longer templates and displays them with improved alignment and consistency. After-hours notifications weren't displaying at initial login. Notifications now appear promptly at login without interacting with the notifications panel.
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8/27/25 | Improvements: Bug Fixes: Assigning forms from your office tablet was taking longer than expected. This issue has been resolved. Patients with inactive, archived, or deleted family members in Dentrix who submit forms that include the patient information question get stuck, requiring the form to be refiled. This issue has been resolved.
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8/13/25 | Improvements: When a new patient completes forms for their first appointment and Leap creates a Dentrix family file, we’ll now use the Default Primary Provider from the Practice Settings page when filing those forms. If no default is set, Leap will use the first active provider in your list. This update helps prevent issues that occur when the appointment only has a secondary provider attached and enables us to automatically file completed forms to the Dentrix Document Center. Leap Form updates:
Bug Fixes: The issue where patients were incorrectly removed from the In Office tab and their appointment status was mistakenly set back to Unconfirmed. The Multiple Choice question on a form forces the patient to enter information into the Other field, even when it's not selected.
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7/30/25 | Improvements: Bug Fixes: Logic rules for the "Is the patient 18 or older" question on the Medical History form have been fixed. Patients can now see follow-up questions as intended when answering this question. We fixed the issue that caused users to be logged out before the 2-hour mark. Any patient forms attached to a broken appointment are now filed to Dentrix (without a provider signature) instead of being moved to Forms Outstanding Tasks Tab.
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7/16/25 | We've made some improvements. A new Default Primary Provider field has been added to the Practice Information screen (Dentrix Integration tab). This field supports Dentrix's updated new patient workflow in version 24.10 or higher, which requires all new patients (or new Family Files) to have a primary provider. Once this field is set, if an appointment lists only a secondary provider, Leap will assign the default provider automatically.
We've fixed some the following things: Leap text message notification bubbles no longer reappear after you've read the text message. The Smart Signature field shows providers that are not active. The email field on patient forms was erroneously being case sensitive, which caused an error when a patient entered capital letters in their email address. Items on the Outstanding Tasks tab not displaying in the correct order have been fixed. Outstanding tasks are now properly sorted with the oldest Appointment Date and start time at the top of the list.
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7/2/25 | We've fixed some things: Online Scheduling appointment notifications now display the correct appointment time in both the notification panel and pop-up. Previously, the times were 7 hours late. Text messages using templates longer than 480 characters were previously getting cut off. You can now send texts up to 1,200 characters without issues. Communication Error notifications now show when using "Show all filters" in the Notifications panel. Previously, these notifications were only visible when manually selecting Communication Error in the Filters list. When sending a fill appointment text, you can now use a text template without seeing the "There's a Problem" error message. Notifications for Patient Text Replies to Short Code Numbers were not displaying
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6/18/25 | We've made some improvements: When a multiple-choice question uses checkboxes on a patient form, Leap now allows patients to deselect previously selected answers. Inbound text notifications have been updated to show a paperclip icon when a patient's text includes one or more images.
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6/4/25 | We've made some improvements... ...and fixed some things: When resending a text, Leap was showing the message status as "Failed" instead of "Delivered", when successful. When creating a new form and adding the Contact Info question into the form, the "Use this address for all family members?" question is no longer missing.
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5/21/25 | We've made some improvements: ...and fixed some things: Closing and reopening the Text Messages tab now clears the previous search. Filtering Notifications by New now shows all new notifications, no matter what page of the Notifications panel you're on. We received reports that when a patient accepted a same-day recall appointment (by responding "Yes" to a Fill Appointment text), the appointment didn't automatically schedule in Dentrix. This has been fixed.
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5/7/25 | We've added 13 new templates to the Campaigns page. |
4/23/25 | We've fixed some things: Same Day Reminders now send at the times configured in reminders settings instead of all Same Day Reminders sending at the configured time the day prior to an appointment. We discovered that patient and appointment information were not syncing Dentrix for some practices. This has been fixed. Patients no longer see a "Link Has Expired" error when trying to access their forms through a valid link.
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4/9/25 | We've made some improvements: We’ve improved the performance of Leap's automated form filing by limiting the number of signatures you can add to a form in the Form Editor. You can now add up to 4 signature boxes, and for Smart Signatures, only 1 can be a provider signature.
...and fixed some things: We received reports that when forms sent via the New Patient Welcome message were updated later in the Form Editor, patients were also sent the second version if they moved their appointment, resulting in duplicates. This has been fixed. Previously, patients who tried to open forms from an expired link received a "Problem with Device" error message, which caused some confusion. This has been corrected so that anyone who uses an expired link now receives the appropriate "Expired Link" error message instead. We received reports that patients who had previously confirmed an appointment and then rescheduled it could not confirm their new appointment time via text. This has been fixed. Patients are now able to confirm their appointment from any Confirmation Reminder they receive, and we've improved how Leap processes appointment confirmations to make confirmations more reliable.
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3/26/25 | We've fixed some things: |
3/12/25 | We've made some improvements: We've added new consolidated adult/child forms to our Form Templates. These new Medical and Dental History forms now show different questions based on a patient's age and can be used for both adults and children. To get these new forms, follow our instructions Using Yapi’s Consolidated Dental History & Medical History Forms. For families with appointments on the same day: Leap now groups appointment reminders for family members whose appointments include at least one child and have a gap of 15 minutes or less between their appointments. For family groups containing only adults, each family member will receive their own separate reminder showing only their own appointment information.
When selecting how far out to send a confirmation reminder in Appointment Reminders, the dropdown now only shows 10 options at a time in a scrollable list, so it can be more easily viewed on all screen sizes.
...and fixed some things: We had some reports that form links were disappearing from the New Patient Welcome text template. This has been fixed. We received reports that when one family member confirmed their appointment via reminder, this incorrectly confirmed the appointment for another family member instead. This has been fixed. The "Visit Us" link that shows once a patient has confirmed their appointment via email or text now correctly routes to your practice's website.
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2/26/25 | We've made some improvements: Existing patients now receive a new Save the Date reminder, and new patients receive an updated New Patient Welcome message if they reschedule their appointment. You can now set recall reminders to send 1, 7, 14, 21, 30, 45, 60, 75, or 90 days before a patient is due.
...and fixed some things: The Leap homepage now always defaults to today's schedule upon login. Some practices reported seeing an error when assigning forms to one family member via QR Code and another family member via a Linked Device. This has been fixed. Some practices reported that trying to access the Insurance tab in a patient's Profile caused Leap to show a blank white screen. This has been fixed. Some practices reported that certain menu items, like Forms and Campaigns, would intermittently disappear from the side navigation menu. This has been fixed.
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2/12/25 | We've made some improvements: Patients can now send you images in texts (.JPG, .PNG, and .GIF) like insurance cards and identification. You can view a larger version of the image by clicking on its thumbnail in your text thread, and you can download each image to your computer. Save the Dates now and send for all new appointments. (Previously, these were only sent for appointments more than 15 days away.)
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1/29/25 | We've made some improvements: ...and fixed some things: |
1/15/25 | We've fixed some things: All new appointments scheduled through Online Scheduling now show in Notifications. New Patient Welcome messages no longer require the Save the Date option to be enabled in Appointment Reminders. When using the Provider filter on the homepage or when filling an appointment and selecting Provider as a filter, only active providers now show in the list.
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1/6/25 | We've made some improvements: |
